🌍 A Bit About Us

We’re Doccla, and we’re redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey—from early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.

We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.

🚀 Why Join Us?

This is your chance to join Doccla at a key stage in our growth.

We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains.

We’re solving real problems for patients and health systems—and growing fast.

🧑‍⚕️ What You’ll Do as a Tech Ops Engineer

We are looking for a proactive and hands-on Tech Ops Engineer to support our internal IT operations. You will help ensure the reliability, security, and efficiency of our systems, devices, and infrastructure. This is a great opportunity for someone looking to grow their IT career in a dynamic and fast-paced environment. To be successful in your application you will need to be able to travel to our HQ in Hammersmith and Warehouse in Wembley, London once a week.

Key Responsibilities

• Work across both our HQ in Hammersmith and Warehouse in Wembley, London
  Assist with IT operations, ensuring systems and devices function securely and efficiently.

• Provide IT support for hardware, software, and network issues.

• Help set up and maintain Windows and Mac laptops, ensuring proper security and lifecycle tracking.

• Support the automation of IT workflows through basic scripting and configuration.

• Assist in user onboarding and offboarding, ensuring smooth IT setup and access management.

• Maintain IT asset registers, access logs, and documentation for consistency and efficiency.

• Help monitor system performance and troubleshoot technical issues as they arise.

• Provide basic IT security support, ensuring compliance with security policies.

• Work with senior IT staff to learn and assist with vendor and supplier management.

• Respond to IT service desk requests and escalate issues when needed.

💡 What We’re Looking For

• 1-2 years of experience in an IT support or junior IT administrator role.

• Basic knowledge of Windows and Mac systems and experience with MDM solutions (e.g., Intune, Kandji) is a plus.

• Atlassian Experience - Nice to have

• Some experience with scripting (PowerShell, Bash) is beneficial but not essential.

• Understanding of basic networking concepts and troubleshooting.

• Eagerness to learn and develop IT skills in a hands-on environment.

• Strong problem-solving abilities and a proactive approach to IT challenges.

• Ability to document processes clearly and maintain IT records.

• Strong communication skills, ensuring effective collaboration with colleagues.

• Familiarity with ISO 27001 or IT security best practices is a plus but not required.

🧠 How We Work

We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first.

To thrive here, you’ll need a can-do attitude and an action-oriented approach, along with a willingness to learn and grow through open feedback.

We’re a hybrid team, with offices in London, Denmark, Germany, and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet-friendly space. Some roles are fully remote, depending on the team and responsibilities.

🎁 What You’ll Get

Annual Leave & Holidays
🌴 25 days annual leave + up to 8 UK bank holidays
🔄 Option to buy or sell holidays

Remote Working
🏡 Flexible remote options
💻 £200 remote working stipend

Financial Benefits
📈 Employee stock options
💸 4% pension on full basic pay
🛡️ 4x salary life insurance

Health & Wellness
🩺 Private health insurance
🫄 4 months full pay for birthing parent*
👶🏽 4 weeks full pay for non-birthing parent*
🤒 Sick pay

In-Office Perks (London HQ)
🍝 Free daily lunch
🐶 Pet-friendly office

Other Benefits
📚 £500 L&D budget per person
🚲 Cycle to work scheme

Via Smart Health:
🧑‍⚕️ 24/7 GP appointments
🧠 Mental health support
🥗 Nutrition & fitness advice
🧪 Second opinions & health checks

🏆 In Return for Your Hard Work

• A competitive compensation package (base + stock options), with half-year and annual performance reviews
• The chance to work on patient-first, system-level healthcare challenges in one of Europe’s leading healthtech companies
• Opportunities for growth and leadership—we want you to challenge the status quo, own your impact, and continue developing, with our full support

🤝 Diversity at Doccla

We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences.

We’re committed to equal opportunity hiring—regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.

🔐 Safer Recruitment

We are committed to safer recruitment practices. If the role involves access to children or vulnerable adults, a Disclosure and Barring Service (DBS) check will be required.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.